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As a Business Service Support service provider, we apply our deep industry experience, and collective know-how to minimize the risks our clients encounter when they outsource. We simplify complex, end-to-end BSS services that help improve our clients’ efficiency and productivity while delivering measurable results.
We are passionate and committed to the Retail Sector we serve and leverage a world class combination of process excellence, domain expertise, global delivery, and technology.
Operational Analytics: Services that accelerate and exponentially impact service cost reduction and revenue growth
Revenue-Enabling Solutions: Allows client environment to create multiple revenue generating models
Flexible Engagement Models: Risk/Results based helping the client to design flexible Engagement Models
High Customer Satisfaction: Industry recognition, our ability to adapt, seamless transition with operational control, and deployment of disciplined methodologies ensure we build long-lasting, beneficial relationships with our clients
Integrated BPO: End-to-end business-cycle solutions with world class customer management and back office support consistently deliver measurable results directly impacting our client’s business performance
The usual question that might arise in any company is Why Outsourcing? We will try and help you tackle this question.
Lets simplify your thought process: If your answer is yes to any of the below questions, then we strongly believe outsourcing is indeed a great option for you to consider for your non-core business activities.
Outsourcing can reward companies by reducing their costs, giving them access to expertise they may not be able to afford or find in-house, and freeing them to devote more of their time to their core business activities. It is that promise which has companies looking to outsource more of their back-office processes, also they just cannot afford the old approach of trying to do everything themselves, not with the pace of change in technology. Companies that can find the right partners can save that much more off their costs, and manage their processes better than they could on their own. 1
Companies are likely to outsource the following services: technology (30%), human resources (16%), marketing and sales (14%), and finance (11%). Other sundry services comprise the remainder.
1 CFO Research Services in collaboration with Capgemini - (Outsourcing the Back Office: The Path Toward Sustainable Benefits : published by CFO Publishing Corp., 253 Summer Street, Boston, MA 02210)
2 Research from Dun & Bradstreet and The Outsourcing Institute
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